Frequently Asked Questions
Everything you need to know about your Aurea beauty journey.
Are Aurea products suitable for sensitive skin?
Yes, all Aurea products are formulated with hypoallergenic ingredients and are dermatologically tested to ensure they are gentle yet effective for sensitive skin types.
Do you test your products on animals?
Absolutely not. Aurea is a strictly cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually arriving within 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product—even if lightly used—for a full refund or exchange.
How can I track my shipment?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are your packaging materials recyclable?
Sustainability is core to Aurea. We use 100% recyclable glass bottles and FSC-certified paper packaging to minimize our environmental footprint.